Comments on: Travelocity Last Minute Packages

By: James Van Dellen

James Van Dellen — Sun, 10 Jan 2010 18:25:52 +0000

Good news: This has been resolved this past week thanks to Joel's attention See my follow up post here. My thanks for the quick response and outreach.

By: Gard’s travel blog » Blog Archive » Trouble when using Travelocity

Thu, 07 Jan 2010 18:54:07 +0000

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By: James Van Dellen

James Van Dellen — Thu, 07 Jan 2010 16:14:28 +0000

Thanks for sharing that. I mentioned in this post I always like having a backup place to stay – but if there’s nothing available there’s no other option despite how much research you do. (And why should you have to if a company acting as a travel agent is taking care of you?)

Sad to think if this happened to a big family. If I were you in that situation I may have just slept in the lobby with my earplugs…

On a better note I did receive follow up and a resolution from Travelocity, which I’ll post shortly.

By: 2whls3spds

2whls3spds — Thu, 07 Jan 2010 12:32:25 +0000

I have had my fair share of run ins with Travelocity and a few others. I use them only as a research tool, preferring to do my booking direct. On more than one occasion (before I wised up) I showed up at a hotel, having booked through Travelocity, only to find they did not have rooms. The hotel had informed Travelocity that they were over sold and no rooms would be available, but they sold them anyway. Unfortunately it was in an area with only a couple of suitable hotels, all fully booked, so a 40 mile drive was in order to have a bed for the night.

Travelocity was not helpful at all in the situation, all they would tell us is that the reservations had been canceled. DUH! I will give kudos to the local hotel staff in helping us to locate an alternate property to stay at. I suspect most business travelers have learned as I have, when you spend ~300 days a year on the road you learn very quickly.

Aaron

By: James Van Dellen

James Van Dellen — Mon, 04 Jan 2010 21:31:10 +0000

Hi Joel – thank you for the prompt response. I forwarded you a note from my personal email.

In order to help others I hope steps can be taken to ensure that if a future error is made by your team, then action can be taken to correct it with your partners, and if unable to then offer the customer a full credit back.

Thanks again.

By: Joel Frey

Joel Frey — Mon, 04 Jan 2010 21:08:25 +0000

Good afternoon James. On behalf of the Travelocity team, I’m sorry for the difficulites you’ve experienced with us. We’re looking into your case and once we have determined what went wrong we’ll let you know. Meantime, would you please send me an email so I’ll have your address? Thanks, Joel Frey